Our mission.As the world’s number 1 job site, our mission is to help people get jobs. We need talented, passionate people working together to make this happen. We are looking to grow our teams with people who share our energy and enthusiasm for creating the best experience for job seekers.
The team.We are a rapidly-growing, fast-moving, highly-capable UX team building the most popular job site on the planet. Our designers work in Seattle, San Francisco, Austin, Tokyo and Hyderabad, collaborating with Product Managers and Engineering to deliver simple solutions to the real-world problems that job seekers and employers face hiring and getting hired. Most importantly, our team is expected to deliver results, and be able to demonstrate the impact our changes have on our business.
We are looking for a researcher who can help Indeed understand job seekers, including their information needs and task flows so that we can develop products that are easy to use, useful, and efficient.
So what would you be doing?
Validate new designs through ad-hoc user feedback sessions with job seekers
Plan and carry out interviews and surveys to inform roadmap planning and future product work
Relationship building with key customers to gain deeper insights
Open-ended “show me how you use it” interviews with job seekers
Establish and manage relationships with research related vendors
Collaborate with other researchers, product managers, and UX designers to ensure research translates into business impact
Proactively initiate research activities which align to the company vision and goals
Evangelize and present research findings to product teams, SLT, and general audiences as necessary
Employ a wide variety of qualitative and quantitative research methods, in the lab, remotely, and in the field
Analyze and synthesize research findings into actionable insights and communicate to key stakeholders. Gather and prioritize key questions from the product team to help define, plan, and execute the research
Mentor more junior researchers
Bachelor's, MS or Ph.D. in a human behavior related field (Human-Computer Interaction, Human Factors, Cognitive Psychology, Social Science, Technical Communication, Statistics, Behavioral or Microeconomics or other related fields)
5+ years conducting user research for software/web-based products with stories to share
You are self-driven and take initiative to identify research needs and creatively solve problems
You have a track record of discovering actionable insights that have influenced real products
You have experience using a wide variety of research methods and have a flexible approach to research. Our goal is to provide product teams value. If an existing research method doesn’t do that, we invent our own research method
Excellent communication, presentation, and analytical skills. Must be able to communicate complex concepts clearly and persuasively to different audiences
Ability to independently perform all research-related tasks in the research project lifecycle: Create a test plan, write a screener, recruit users, schedule users, moderate test, create video clip highlights, top-line results, create research findings summary, and effectively present and share results
Experience with remote testing tools
Established relationships with trusted research vendors a plus
And why would you want to work here?
People like it here
People tend to stick around. Part of our high retention rate may be due to our fairly strict "no jerks" policy.
Your research will make a difference
If you are the type of researcher that wants to know what you are doing matters then you'll like our data-driven approach to product development. Working for Indeed you'll be able to confidently describe how your research has improved our products.
Indeed is useful and successful
People all over the world were looking for jobs last year and they will be looking for them next year. Recruitment is a mature, established industry with billions of dollars flowing through it. We've been profitable for years, and are a market leader not just in the US, but all over the world.
We make money in a way you can be proud of
Some companies try to take advantage of people looking for jobs, we don't. You can explain how we make money to anyone and they aren't going to get creeped out. We provide employers a great service at a great price, and we don't take money from people who are looking for work.
Job seekers and employers love us
We get testimonials from people looking for jobs and people who are hiring all the time. People love Indeed. Those who don’t typically haven’t heard of us.
You'll be working on something that matters
Finding a job is an emotional experience, and finding a good job directly impacts the quality of people’s lives. Not only financially; people spend about as much time with who they work with as the people they love. You'll directly contribute to the well being of everyone who uses our products.
If you are genuinely interested in helping make products that people love to use, treats them with respect, helps them achieve their goals, and want to help us continue to build a sustainable business, we look forward to hearing from you.
Indeed provides a variety of benefits that help us focus on our mission of helping people get jobs. View our bounty of perks: http://indeedhi.re/IndeedBenefits View Indeed's Applicant Privacy Terms: https://www.indeed.com/legal/applicant-privacy
EEO and Accommodations Indeed is deeply committed to building a workplace and global community where inclusion is not only valued, but prioritized. We’re proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neuro-diversity, disability, age, or veteran status, or any other non-merit based or legally protected grounds. Indeed is committed to providing reasonable accommodations to qualified individuals with disabilities in the employment application process. To request an accommodation, please contact Talent Attraction Help at 1-855-567-7767, or by email at TAhelp@indeed.com at least one week in advance of your interview.
Indeed is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment.
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.