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The base salary range below represents the low and high end of the Indeed salary range for this position. Actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. The range listed is just one component of Indeed's total compensation package for employees. Other rewards include quarterly bonuses, Long Term Incentive Plan units, an open Paid Time Off policy, and many region-specific benefits.
Austin Base Salary Range: 85,000 - 106,000 USD per year
Configure and enhance core application, including, but not limited to, Service Catalog, Service Portal, Incidents, Knowledge Base, Management, Project & Portfolio, and Reporting
Administration of ServiceNow platform, including issue and performance mitigation, health checks
Write clear, concise and accurate technical documentation, like requirements, system architecture design, use case diagrams, sequence diagrams and class diagrams
Load, manipulate and maintain data between ServiceNow and other systems
Participate in deployment of features and any ServiceNow releases
Support the development and growth of the services delivered by the organization
Enhance customer knowledge in ITBM with Showcasing features such as Project Workbench, Demand Workbench, Agile Storyboards, Backlogs Reporting etc.
Design and Define ITBM Process flows as per customer requirement aligned to ServiceNow OOB offerings
Have experience with all phases of the Application Development Lifecycle
Are motivated to learning and taking on increasingly complex tasks
Possess exceptional support skills and make decisions based on data
Can handle confidential information and material with the highest degree of professional responsibility
Can prioritize tasks to meet business needs and stay within documented service level agreements (SLA’s)
Utilize strong communication skills (verbal, written, quick thinking, collaborative, open-mindedness, motivational, and team building) and ability to collaborate effectively across the team and the organization
Ensure that solutions to complex issues are quickly discovered, implemented, and documented
4-year Bachelor's degree in Math, Statistics, Computer Science, Information Systems, or an equivalent technical field
2+ years of experience in a technical role and with ITIL and ITBM processes
2+ years of experience in analysis, design, development and implementation of ServiceNow applications
ServiceNow Certified Administrator and Certified Implementation Specialist ITBM
Knowledge of Project Management, Agile framework and Demand Management concepts is required in addition to ServiceNow ITSM modules
Understanding and experience in configuration management principles
You have an interest in learning and taking on increasingly complex tasks
Understanding of the SaaS (software as a service) business & technology model
Excellent communications skills required - verbally with all levels of customer IT and business management, as well as written with technical assessments and project related reports
Demonstrated self-direction and attention to detail with ability to work in a fast paced and changing environment with short deadlines
Strong organization and process improvement skills
Ability to work independently and as part of a team
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EEO and Accommodations
Indeed is deeply committed to building a workplace and global community where inclusion is not only valued, but prioritized. We’re proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neuro-diversity, disability, age, or veteran status, or any other non-merit based or legally protected grounds.
Indeed is committed to providing reasonable accommodations to qualified individuals with disabilities in the employment application process. To request an accommodation, please contact Talent Attraction Help at 1-855-567-7767, or by email at TAhelp@indeed.com at least one week in advance of your interview.
Indeed is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment.
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.