Ref#: R0023513

Our mission.

As the world’s number 1 job site, our mission is to help people get jobs. We need talented, passionate people working together to make this happen. We are looking to grow our teams with people who share our energy and enthusiasm for creating the best experience for job seekers.

The team.

We are builders, we are integrators. Tech Services creates and optimizes solutions for a rapidly growing business on a global scale. We work with distributed infrastructure, petabytes of data, and billions of transactions with no limitations on your creativity. You don’t have to wait for some architect or manager to tell you what you can work on - you decide the priorities. With tech hubs in Seattle, San Francisco, Austin, Tokyo and Hyderabad, we are improving people's lives all around the world, one job at a time.

The base salary range below represents the low and high end of the Indeed salary range for this position. Actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. The range listed is just one component of Indeed's total compensation package for employees. Other rewards include quarterly bonuses, Long Term Incentive Plan units, an open Paid Time Off policy, and many region-specific benefits.

Austin Base Salary Range: 85,000 - 106,000 USD per year

Your job.


As a ServiceNow Administrator, you will be responsible for supporting and configuring the platform to meet the needs of the business. You have a solution-focused mindset and the ability to provide excellent customer service, training and support. Candidates must be passionate about technology, love customer service and have the ability to thrive in a fast-paced, high-pressure environment. Some travel may be required. 


Responsibilities:

  • Configure and enhance core application, including, but not limited to, Service Catalog, Service Portal, Incidents, Knowledge Base, Management, Project & Portfolio, and Reporting

  • Administration of ServiceNow platform, including issue and performance mitigation, health checks

  • Write clear, concise and accurate technical documentation, like requirements, system architecture design, use case diagrams, sequence diagrams and class diagrams

  • Load, manipulate and maintain data between ServiceNow and other systems

  • Participate in deployment of features and any ServiceNow releases

  • Support the development and growth of the services delivered by the organization

  • Enhance customer knowledge in ITBM with Showcasing features such as Project Workbench, Demand Workbench, Agile Storyboards, Backlogs Reporting etc.

  • Design and Define ITBM Process flows as per customer requirement aligned to ServiceNow OOB offerings

About you.


Characteristics that set you apart, you: 
  • Have experience with all phases of the Application Development Lifecycle

  • Are motivated to learning and taking on increasingly complex tasks

  • Possess exceptional support skills and make decisions based on data

  • Can handle confidential information and material with the highest degree of professional responsibility

  • Can prioritize tasks to meet business needs and stay within documented service level agreements (SLA’s)

  • Utilize strong communication skills (verbal, written, quick thinking, collaborative, open-mindedness, motivational, and team building) and ability to collaborate effectively across the team and the organization

  • Ensure that solutions to complex issues are quickly discovered, implemented, and documented

Requirements:

  • 4-year Bachelor's degree in Math, Statistics, Computer Science, Information Systems, or an equivalent technical field 

  • 2+ years of experience in a technical role and with ITIL and ITBM processes

  • 2+ years of experience in analysis, design, development and implementation of ServiceNow applications

  • ServiceNow Certified Administrator and Certified Implementation Specialist ITBM

  • Knowledge of Project Management, Agile framework and Demand Management concepts is required in addition to ServiceNow ITSM modules

  • Understanding and experience in configuration management principles

  • You have an interest in learning and taking on increasingly complex tasks

  • Understanding of the SaaS (software as a service) business & technology model

  • Excellent communications skills required - verbally with all levels of customer IT and business management, as well as written with technical assessments and project related reports

  • Demonstrated self-direction and attention to detail with ability to work in a fast paced and changing environment with short deadlines

  • Strong organization and process improvement skills 

  • Ability to work independently and as part of a team


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EEO and Accommodations 

 

Indeed is deeply committed to building a workplace and global community where inclusion is not only valued, but prioritized. We’re proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neuro-diversity, disability, age, or veteran status, or any other non-merit based or legally protected grounds.

 

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