Ref#: R0023932

Our mission.

As the world’s number 1 job site, our mission is to help people get jobs. We need talented, passionate people working together to make this happen. We are looking to grow our teams with people who share our energy and enthusiasm for creating the best experience for job seekers.

The team.

Indeed helps people get jobs, IT Solutions makes sure they always can. Our team vision is that, through providing quality, frictionless support, technology just works, empowering Indeedians to work anywhere, at any time. In doing so, we are able to meet the needs of our fast growing staff and enhance company-wide productivity. With tech hubs in Seattle, San Francisco, Austin, Tokyo and Hyderabad, we help Indeed improve people's lives all around the world, one job at a time.

The base salary range below represents the low and high end of the Indeed salary range for this position. Actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. The range listed is just one component of Indeed's total compensation package for employees. Other rewards may include quarterly bonuses, Long Term Incentives, an open Paid Time Off policy, and many region-specific benefits. 

Base Salary Range: 1,800,000 - 2,440,000 INR per year

Your job.

As a ServiceNow Developer, you will be responsible for development, core configuration, and technical expertise of Indeed’s ServiceNow implementation. You have a solution-focused mindset and the ability to provide excellent customer service, training and support. Candidates must be passionate about technology, love customer service and have the ability to thrive in a fast-paced, high-pressure environment. Some travel may be required. This is a full-time position that based out of our Hyderabad office.
  • Configure/customize ServiceNow applications, platform, and integrations including creating workflows and configuring the UI.

  • Build service requests from customer requirements including requests, request items and tasks using workflows - manage data flows from the customer to the support teams providing the service.

  • ServiceNow implementation experience in ITSM modules (Incident, Problem, Change, CMDB & Asset).

  • Thorough understanding of ITIL/ITSM processes.

  • Use scripting tools and ServiceNow functionality, create scripts to automate rote tasks done in ServiceNow.

  • Able to perform integrations and process automation using ServiceNow Orchestration.

  • Provide advanced support for ServiceNow by troubleshooting, fixing bugs, and conducting root cause analysis.

  • Load, manipulate and maintain data between ServiceNow and other systems.

  • Hands-on design, development and deployment experience with the ServiceNow platform.

  • Working knowledge of relational databases.

  • Perform routine maintenance, enhancements, and bug fixes, and contribute to ServiceNow releases.

  • Develop monitoring and reporting on the health, effectiveness, and efficiency of our business and application services.

About you.

Minimum Requirements
  • Bachelor's degree in Math, Statistics, Computer Science, Information Systems, or an equivalent technical field.
  • Minimum of 3 years of ServiceNow experience.
  • Minimum of 2 years of experience with CMDB, discovery and integration with other external modules.
  • Minimum of 1 years experience in Glide and Jelly Scripting, Java Script, HTML, XML, AJAX.
  • Familiar with Service Oriented architecture and web services integration (SOAP, WSDL, REST)
  • ServiceNow Certified Application Developer or Administrator
  • Work both independently and as a part of a team
  • Excellent written and verbal communication skills
  • Strong organizational skills
  • Demonstrated self-direction and attention to detail
Characteristics that set you apart
  • You are motivated to learning and taking on increasingly complex tasks
  • Possess exceptional support skills and make decisions based on data
  • Ability to handle confidential information and material with the highest degree of professional responsibility
  • Strong organization and process improvement skills.
  • Comfortable talking about technical matters with business people and business matters with technical people
  • Ability to prioritize tasks to meet business needs and stay within documented service level agreements (SLA’s)
  • Utilize strong communication skills (verbal, written, quick thinking, collaborative,  open-mindedness, motivational, and team building) and ability to collaborate effectively across the team and the organization
  • You ensure that solutions to complex issues are quickly discovered, implemented, and documented

Indeed provides a variety of benefits that help us focus on our mission of helping people get jobs. 
View our bounty of perks: http://indeedhi.re/IndeedBenefits  
View Indeed's Applicant Privacy Terms: https://www.indeed.com/legal/applicant-privacy

Equal Opportunities and Accommodations Statement 

Indeed is deeply committed to creating a workplace and global community where inclusion is not only valued, but prioritized. We’re proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neurodiversity, disability, age, or any other non-merit based or legally protected grounds.

Indeed is committed to providing reasonable accommodations to qualified individuals with disabilities in the employment application process. To request an accommodation, please contact Talent Attraction Help at +91 0080091 90627, or by email at TAhelp@indeed.com at least one week in advance of your interview.