Our mission.As the world’s number 1 job site, our mission is to help people get jobs. We need talented, passionate people working together to make this happen. We are looking to grow our teams with people who share our energy and enthusiasm for creating the best experience for job seekers.
The team.We are a rapidly growing and focused product team building the most popular job site on the planet. Every month, over 200 million people count on us to help them find jobs, make it easy to apply, research companies, and connect qualified candidates to their job openings. With product teams in Seattle, San Francisco, Austin, Tokyo, and Hyderabad, we are improving people's lives all around the world, one job at a time.
Indeed is looking for a highly motivated, user-centric Talent Services (TS) Coordinator to join the Indeed Prime Talent team. This is a critical, fast-paced role that will support our Talent Services Executives (TSEs) who serve as career coaches to the most in-demand job seekers.
The TS Coordinator is committed to providing Indeed Prime users with a superior level of consultation to help make the process of finding their dream jobs as simple as possible, and deliver a WOW candidate experience. The TS Coordinator is a vital part of the Talent Services Team and provides behind-the-scenes aid to two vital stakeholders - the TSEs and Indeed Prime job seekers. The Coordinator sustains the TSE team by allocating workloads to a team of 14+ TSEs and Leads. Data entry and reporting is a vital aspect of this role. Secondly, the Coordinator interfaces with Indeed Prime job seekers who may have questions about Indeed Prime product features and employers via live chat, email, and phone.
The TS Coordinator is expected to work flexible hours to provide real-time candidate support, set up TSE teams for success, and must be adaptable to change while thriving in a highly agile environment. This is an exciting opportunity in a startup environment that requires an adaptable and entrepreneurial mindset.
Support TSE team by performing administrative duties and data entry
Correspond with job seekers via real-time customer chat platform, email and phone
Conduct ‘warm’ call sessions to engage candidates who have been unresponsive to other forms of communication
Reply to jobseeker inquiries and advise on how to maximize their time on platform
Assist candidates by scheduling career coaching services with their dedicated TSE
List manage communications to special groups including unresponsive, self service, and zero contact candidates
Create and run quality reports to be used across various systems on Indeed Prime
Help job seekers find their dream jobs by providing a superior level of customer service
Bachelor's degree preferred
1+ years experience in service-oriented positions and environments
Cold call experience a must
Creative and strategic thinking skills, specifically with regard to customer satisfaction
Knowledge of Excel or Google Docs Mail Merge features
Flexible schedule to work evening hours when necessary
Can-do attitude with a service-oriented approach
Exceptional data entry/management and reporting skills
Adaptable to change and always willing to learn
Willingness to engage collaboratively in a dynamic team environment
Exceptional written, verbal, phone and people skills
Comfort with repetitive tasks and data entry
Previous experience as a recruiting coordinator or career coach a plus
TS Coordinator duties:
Candidate Contact Activities: Total 21 hours
Contacting Zero contact candidates: 12 hours
Mid pool mail merge (FS&SS) - 3 hours
End pool mail merge (FS&SS) - 3 hours
Responding to MM EM requests - 3 hours
Candidate Support (transfer 50%): Total 11 hours
Allocating SS - 3 hours
Responding to candidate emails - 3 hours
TCPI for hires - 2 hours
General administrative - 1 hour
Candidate Intercom (add feature) - 2 hours
Reporting: Total 8 hours
Hashtag Report - 1 hour
Weekly Process Ishbooks - 5 hours
Weekly Auto-Allocation Correction - 2 hours
Documenting Hires - 2 hours
Audit Reports - 1 hour
With Time (Procurement Management - 2 hours)
Indeed is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment.
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.