Ref#: T9203

Our mission.

As the world’s number 1 job site, our mission is to help people get jobs. We need talented, passionate people working together to make this happen. We are looking to grow our teams with people who share our energy and enthusiasm for creating the best experience for job seekers.

The team.

We are a rapidly-growing, fast-moving, highly-capable UX team building the most popular job site on the planet. Our designers work in Seattle, San Francisco, Austin, Tokyo and Hyderabad, collaborating with Product Managers and Engineering to deliver simple solutions to the real-world problems that job seekers and employers face hiring and getting hired. Most importantly, our team is expected to deliver results, and be able to demonstrate the impact our changes have on our business.

Your job.

We are looking for a UX Research Operations Manager who will collaborate with a cross-functional team of designers, researchers, and product managers to find appropriate participants for in-person and remote UX research.  If you are an impeccable organizer and have a knack for building relationships, then this is a role for you.  You will build and maintain a program for recruiting and scheduling UX research sessions with employers and jobseekers, and you’ll play a key role in defining our research systems and processes.  

Some of the ways you will support the team 

  • Grow a team of research recruiters who will support UX research globally
  • Build and maintain a database or panel of research participants to expedite recruiting process
  • Coordinate ad strategy (Facebook/Google/Craigslist) targeting new research participants 
  • Manage recruiting for multiple concurrent research projects
  • Collaborate with researchers and designers to identify the right types of participants needed for UX research projects
  • Screen participants to ensure that they’re a good fit for our research activities
  • Schedule sessions and manage research calendar(s)
  • Collect and file forms such as nondisclosure agreements
  • Track study participation and deliver incentives
  • Provide day-of support for on-site research
  • Collaborate with the team to develop processes and practices to ensure efficiency and effectiveness

About you.

  • 5+ years as a UX or Marketing Research Recruiter or Coordinator
  • 2+ years of experience with hiring and training research recruiters 
  • Experience building and maintaining a research participant database
  • Experience with overseeing the financial operation of research projects, including planning, budgeting, managing costs
  • Experience managing research lab facilities
  • Experience coordinating international/multilingual research studies
  • Excellent communication and interpersonal skills both in person and by phone
  • Highly organized, with excellent multi-tasking skills to manage multiple projects independently and consistently in a fast-paced environment
  • Able to prioritize when faced with multiple projects 
  • Experienced with calendar management
  • Bachelors Degree Required, a degree in design, psychology, business, human-computer interaction (HCI), related field or equivalent experience.

And why would you want to work here? 

People like it here 

People tend to stick around. Part of our high retention rate may be due to our fairly strict "no jerks" policy. 

Your work will make a difference 

If you want to know what you are doing matters, you'll like Indeed’s data-driven approach to product development. Working for Indeed, you'll be able to confidently describe how the end user research and events that you coordinate improved our products. 

Indeed is useful and successful 

People all over the world were looking for jobs last year and they will be looking for them next year. Recruitment is a mature, established industry with billions of dollars flowing through it. We've been profitable for years, and are a market leader not just in the US, but all over the world. 

We make money in a way you can be proud of 

Some companies try to take advantage of people looking for jobs. We don't. You can explain how we make money to anyone and they aren't going to get creeped out. We provide employers a great service at a great price, and we don't take money from people who are looking for work. 

Job seekers and employers love us 

We get testimonials all the time from people looking for jobs and people who are hiring. People love Indeed. Those who don’t typically haven’t heard of us. 

You'll be working on something that matters 

Finding a job is an emotional experience, and finding a good job directly impacts the quality of people’s lives - financially and personally. People spend about as much time with their co-workers as they do with their friends and family. You'll directly contribute to the well being of everyone who uses our products. 

If you are genuinely interested in helping make products that people love to use, treats them with respect, helps them achieve their goals, and want to help us continue to build a sustainable business, we look forward to hearing from you. 

Indeed provides a variety of benefits that help us focus on our mission of helping people get jobs.

Indeed provides a variety of benefits that help us focus on our mission of helping people get jobs.

View our bounty of perks: