Additional Posting Location(s): Tokyo
Our mission.As the world’s number 1 job site, our mission is to help people get jobs. We need talented, passionate people working together to make this happen. We are looking to grow our teams with people who share our energy and enthusiasm for creating the best experience for job seekers.
The team.We are a rapidly-growing, fast-moving, highly-capable UX team building the most popular job site on the planet. Our designers work in Seattle, San Francisco, Austin, Tokyo and Hyderabad, collaborating with Product Managers and Engineering to deliver simple solutions to the real-world problems that job seekers and employers face hiring and getting hired. Most importantly, our team is expected to deliver results, and be able to demonstrate the impact our changes have on our business.
We are looking for a researcher who can help Indeed verify that our products are easy to use, useful, and efficient.
So what would you be doing?
Indeed helps people find jobs. We are best known for our job search (www.indeed.com), but do other things related to jobs and hiring too.
You'd be working other members of the UX team supporting our Product and Engineering teams in Tokyo, validating new ideas and helping teams answer their questions through qualitative research. We are a small group because we are incredibly picky with who we hire and we don’t spend a lot of time working on things that don’t matter.
Some of the ways you may support the team include
- Validate new designs through ad-hoc user feedback sessions with internal users or customers
- Plan and carry out interviews and surveys to inform future product work
- Relationship building with key customers to gain deeper insights
- Open ended “show me how you use it” interviews with customers and prospects
- Establish and manage relationships with research related vendors
- Japanese moderation required
- 2+ years conducting user research for software/web based products with stories to share
- Fast - Ability to quickly share research results with teams (top line results in hours, not weeks)
- Flexible approach to research: Our goal is to provide product teams value. If an existing research method doesn’t do that, we invent our own research method
- Ability to perform all research related tasks in the research project lifecycle: Create a test plan, write a screener, recruit users, schedule users, moderate test, create video clip highlights, top line results, create research findings summary, and effectively present and share results.
- Experience with remote testing tools
- And why would you want to work here?
People like it here
People tend to stick around. Part of our high retention rate may be due to our fairly strict "no jerks" policy.
Your research will make a difference
If you are the type of researcher that wants to know what you are doing matters then you'll like our data-driven approach to product development. Working for Indeed you'll be able confidently describe how your research has improved our products.
Indeed is useful and successful
People all over the world were looking for jobs last year and they will be looking for them next year. Recruitment is a mature, established industry with billions of dollars flowing through it. We've been profitable for years, and are a market leader not just in the US, but all over the world.
We make money in a way you can be proud of
Some companies try to take advantage of people looking for jobs, we don't. You can explain how we make money to anyone and they aren't going to get creeped out. We provide employers a great service at a great price, and we don't take money from people who are looking for work.
Job seekers and employers love us
We get testimonials from people looking for jobs and people who are hiring all the time. People love Indeed. Those who don’t typically haven’t heard of us.
You'll be working on something that matters
Finding a job is an emotional experience, and finding a good job directly impacts the quality of people’s lives. Not only financially; people spend about as much time with who they work with as the people they love. You'll directly contribute to the well being of everyone who uses our products.
If you are genuinely interested in helping make products that people love to use, treats them with respect, helps them achieve their goals, and want to help us continue to build a sustainable business, we look forward to hearing from you.
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Indeed is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment.
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.